Privacy Policy

1. Introduction

OmniX Synergy ("we," "our," or "us") is committed to protecting the privacy and security of information. This Privacy Policy explains how we collect, use, and safeguard information in our capacity as a provider of enterprise-grade software solutions, including custom ERP systems, progressive web applications, and integrated platforms for corporate and government clients. This policy applies to information collected through our website (the "Site") and in the course of providing our services.

2. Information We Collect

We collect information in two primary contexts: when you interact with our public website, and when we engage in a service agreement to build and deploy a software solution.

• Information You Provide to Us: Through our Site, we collect personal information you voluntarily provide, such as your name and email address when you contact us. During a client engagement, we may be provided with business contact information for project stakeholders and personnel.
• Information Collected Automatically: When you visit our Site, our servers may automatically log standard data provided by your web browser, such as your device's IP address, browser type and version, and the pages you visit. We use this data to analyze site traffic and improve our services.
• Client Data in Service Engagements: In the course of developing custom software (e.g., an ERP or internal tool), our clients may provide us with access to their data ("Client Data"). The handling, processing, and security of Client Data are governed by a separate, specific Master Service Agreement (MSA) and Statement of Work (SOW) executed with each client. This data remains the sole property of the client, and we act as a data processor under their direction.

3. Use of Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To design, develop, deploy, and maintain custom software solutions as contracted by our clients.
• To Communicate with You: To respond to inquiries, provide project updates, and deliver technical support.
• For Security and Analytics: To monitor for security threats, analyze usage trends on our Site, and maintain the integrity of our digital infrastructure.
• To Comply with Legal Obligations: To meet our legal, regulatory, and professional obligations, including contractual commitments to our clients.
• Client Data is used exclusively for the purpose of fulfilling our contractual obligations to that specific client and is never used for our own purposes, marketing, or for the benefit of any other third party.

4. Data Security and Confidentiality

We implement robust administrative, technical, and physical security measures designed to protect the information we manage. For client engagements, specific security protocols, including access controls, encryption standards, and compliance measures (relevant to government or industry standards), are defined and agreed upon in the MSA and SOW. Our commitment to confidentiality is paramount, and all personnel are bound by strict non-disclosure agreements.

5. Disclosure of Information

We do not sell, rent, or trade personal information. We may disclose information under the following limited circumstances:

• With Client Consent: We share Client Data only as directed by and with the explicit consent of the client.
• To Third-Party Service Providers: We may utilize subprocessors for infrastructure (e.g., cloud hosting providers like AWS or Google Cloud) as part of a service delivery. All subprocessors are vetted for security and are bound by data protection agreements.
• For Legal Compliance: If required by law, subpoena, or other legal process, we may disclose information to the extent necessary to comply with our legal obligations.

6. Contact Us

For questions regarding this Privacy Policy or our data handling practices, please contact us at: contact@omnixynergy.com